For many automotive dealerships, there’s an odd-couple, Bert-and-Ernie relationship between business success and ethics and compliance. On one side, there’s everything you’re legally and ethically obligated to do; on the other, everything that helps grow your business. Often, it feels like one demand stands in the way of the other: That technique may boost sales, […]
The Consumer Financial Protection Bureau probably isn’t going away, but it may be changing. As I wrote last week, the United States House of Representatives recently passed H.R. 10, the Financial CHOICE Act, which aims to curb the CFPB’s authority by altering the Bureau’s funding structure, giving the President the power to remove CFPB directors […]
Want to be as successful as Mark Cuban? Invest in learning. In a recent interview on the Thrive Global Podcast, the billionaire investor and Shark Tank host told Arianna Huffington, “life-long learning is probably the greatest skill.” It’s not just education on an individual basis that transforms people. Organizations that follow Cuban’s lead and promote […]
Get ready to see a lot more 18-wheelers out there. According to the American Trucking Associations, the amount of freight moved by trucks is expected to jump by 20% between now and 2027. But while demand for their services surges, transportation companies are already struggling with capacity. The industry continues to face a driver shortage, […]
We’ve done a lot of writing about consumer complaints here on the Compli blog recently. Two weeks ago, we featured Hudson Cook attorney Michael Benoit’s guidance on complaint resolution and what the Consumer Financial Protection Bureau is looking for. And last week, with Wendy Miller, we learned how companies that prioritize complaint resolution not only […]
Here in the United States, we have a proud tradition of setting things on fire. Starting with the Revolutionary War—up through the most recent Transformers movie—our nation has continually expressed a unique love of infernos, gunfire, rockets, and explosions. Where else can you chomp down on a chargrilled burger while waving a sparkler in the […]
Earlier this month, the United States House of Representatives passed H.R. 10, otherwise known as the Financial CHOICE Act. Introduced by House Financial Services Committee Chairman Rep. Jeb Hensarling (R-Texas), the legislation aims to bring about sweeping changes to the Dodd–Frank Wall Street Reform and Consumer Protection Act and the Consumer Financial Protection Bureau.
It’s been a bad year for Uber. It’s been a worse year for Uber’s employees. It started with ex-Uber engineer Susan J. Fowler’s account of her time at the company. In an essay that went viral, Fowler described living in a corporate culture that encouraged gender discrimination, blamed victims for the sexual harassment they received from […]
CFPB requirement or competitive advantage—why not both? Last week, with Michael Benoit of Hudson Cook, we explored the regulatory side of consumer complaints. Michael walked us through how the Consumer Financial Protection Bureau evaluates institutions’ consumer complaint programs for evidence of overall compliance. We also learned the five key elements of the consumer complaint resolution process […]
In transportation, speed makes all the difference. Why waste your fleet’s time with outdated methods for driver onboarding, training, and compliance? Here on the Compli blog, we’ve explored the ins and outs of running a successful trucking company—from adopting the latest technology to reducing turnover, to keeping your team safe, happy, and productive. Now, it’s time […]
Send this to friend
