“Experience is simply the name we give our mistakes,” Oscar Wilde once remarked. Although he died right around the advent of the modern truck, the eminently quotable Irish writer might as well have been talking about transportation Compliance, Safety, and Accountability.
A few weeks ago, we wrote about why happy employees are 12% more productive, and explored the role of your company culture and culture of compliance in keeping your workforce engaged.
“What do you mean? We’re a dealership.” That was more or less the response our sales team received after asking a prospect what kind of sexual harassment training program the company had in place.
There are lawsuits, and then there are class action lawsuits. The former can cause cluster headaches, slow down business growth, and eat away at your organization’s emergency fund; the latter can pose an existential threat.
What keeps the brightest minds in compliance up at night? Uninformed employees, missing paperwork, pending regulatory action—basically, any number of things that could lead to exposure. When a single missing or mishandled element can place an entire compliance program in jeopardy, there’s a hundred thousand details to keep in mind. And when regulations change overnight, […]
There’s no industry like transportation. The diversity of carrier size and scope, the continual adoption of new technology, the enormous investment of time and money into the business—it all contributes to a complex, competitive, high-stakes environment where a single brilliant idea or seemingly minor mistake can make or break a fleet.
There’s at least one thing a finance company should never do after receiving a consumer complaint: ignore it. According to guidance from the Consumer Financial Protection Bureau, the complaint resolution process should begin as soon as a complaint comes in. Intake may lead to escalation, and escalation leads to response, analysis, and resolution.
In June 2016—the midst of one of the most tumultuous presidential races in US history—Bloomberg BNA reported the following: “A Donald Trump presidency wouldn’t spell the end of the Occupational Safety and Health Administration altogether, but it would almost certainly mean less enforcement and practically no rulemaking.”
The Consumer Finance Protection Bureau isn’t the only regulator keeping watch over your finance company—far from it. Much like the Justice League (or the Legion of Doom), there’s a multitude of federal agencies, such as the Department of Justice, the Federal Trade Commission, the Federal Deposit Insurance Corporation, and the Department of Housing and Urban […]
The United States is getting greener and greener, but not necessarily in the environmental sustainability sense. Twenty-eight U.S. jurisdictions now permit the medical use of cannabis, and 8—Colorado, Alaska, Oregon, Washington, Maine, California, Nevada, and Massachusetts—have fully legalized it for recreational use.
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