Check out one of our top posts of 2017. Tom Hudson and Eric Johnson from Hudson Cook offer their answer to a question frequently asked by the organizations they serve: “Can you give me a basic playbook to help me set up a compliance program that will keep the Federal Trade Commission and the Consumer […]
With 2017 nearly in the rearview, now is a great time to think about your big-picture goals for 2018. What do you aim to accomplish by this time next year? How much does your organization seek to grow? Are there new workforce programs you plan to implement, new products you plan to introduce, or new […]
Happy Holidays! We have a really fun gift for you this year. Ready for it? … You’re getting audited! Just kidding. But since you’re already here, reading about workforce compliance, we thought it would be a great time to remind you that audits aren’t all that bad. As we learned in the CMS […]
This week let’s highlight a conversation that drew a ton of interest in 2017. Tim Scott (Fisher Phillips), Patrick Sanders (SmithAmundsen), and Kynzie Sims (Compli) discuss workplace drug policy as it concerns one substance in particular: cannabis. As more and more states legalize cannabis for medical and recreational use, employers are running into difficult questions: […]
Today let’s explore an emerging area in dealership compliance: namely, the history disclosure process during the sale of a vehicle previously driven for Uber, Lyft, or another ridesharing service. We’ll hear from Auto Advisory Services President Jonathan Morrison and Vice President of Consulting Shane McCallan, both of whom joined us for the webinar: The Next […]
If trucking owners and executives had to sum up the transportation industry’s challenges in a single word, that word would be “drivers.” To be clear, it’s not that drivers are the problem. Rather, the problem is a shortage of drivers—specifically, ones who stay on the job. Driver turnover has reached crisis levels in the industry, […]
With just a couple weeks left in 2017, it’s naturally time to pause, reflect, and consider how we spent the year. What events and stories defined the past 12 months? How far have we come since January, and what surprises did we run into along the way? Was it a good year, a bad year, […]
Welcome to Tools You Can Use, our series about—what else?—tools you can use to improve your organization’s compliance outcomes, right now. In this series, we serve up resources such as worksheets, checklists, and how-to’s that our clients have found particularly useful in creating, assessing, and improving their compliance programs and compliance management systems. Today’s offer […]
Think you’re safe from cyber attacks? Think again. During our recent webinar, How to be Cyber Secure, panelist Mary Harrington admitted that even she has gotten close to falling for phishing scams—i.e. messages that attempt to obtain sensitive information from the viewer through deception. Here’s what Mary told our audience: “I actually had one hit […]
Is an inquiry considered a consumer complaint? How severe does the complaint have to be to log it in your complaint tracking system? The short answer: Everything should be considered a complaint, better safe that sorry! This week, the “A” in our Q&A comes to us courtesy of Michael Benoit and Wendy MIller. Michael Benoit, […]
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