Nearly 84% of consumers said they would not buy another car from a dealership after their data had been compromised. Pair that frightening stat with the fact that hackers are getting more sophisticated by the day. And one more for you – dealers are popping up on hackers’ radars as juicy targets. Great, one more […]
About Toby Graham
Posts by Toby Graham:
Last month, the Consumer Financial Protection Bureau finalized a regulation that provides more protection to consumers who take out short-term, unsecured loans, often referred to as “payday loans.”
What’s the status of that consumer complaint? Are we classifying our salesforce properly? Who hasn’t watched the sexual harassment training video we sent out on September 15th? Although it originates from large-scale considerations about legal and ethical obligations, workforce compliance often comes down to nitty-gritty questions with nitty-gritty answers. And over the past month, we’ve […]
It’s audit season here on the Compli blog. Earlier this month, we explored 5 key questions for internal audits, and before that, we explained what the Consumer Financial Protection Bureau is looking for in an organization’s audit program. Oh, and we also squeezed in a question about audit reporting and consumer finance laws.
Want to know how to keep your dealership compliant without losing employees? You’ve come to the right place. That colossal question was the theme of one of our recent webinars, in which we explored how a dealership can create a culture of compliance without sending staff running off to pastures with less paperwork.
We get a lot of questions about UDAAP with the extra “A” so we thought we would revisit our post about it from the spring. Among the many acronyms, abbreviations, and jargon in the consumer finance industry, there are the obvious ones, and then there the assemblages of characters that look like the results of […]
It’s a safe bet that “cutting costs” is on virtually everyone’s list of priorities. Even millionaires and billionaires take pains to avoid paying for anything they don’t absolutely need to pay for (and even then…). There’s nothing unusual about saving money.
There’s no room for improvisation in workforce compliance. Employees need to comprehend what rules, regulations, and company policies to follow; how to use specialized systems, terminology, and technology; and how their actions contribute to or go against your organization’s unique values.
You own a trucking company. You conduct regular drug testing, in compliance with the Federal Motor Carrier Safety Administration’s drug and alcohol rules. One of your employees tests positive for marijuana. You have a defensible basis to fire that person, right?