On the unfortunate chance your company’s subject to CFPB’s supervision and examination, you need to know what you’re getting into. The CFPB created a 924 page manual (version 2, released in October 2012) so that companies could be clear on what to expect – clear as mud, right? Tucked into that tome is a handy […]
The latest financial services compliance news, tools, and insights to keep you cool, calm and compliant.
We love getting feedback from our customers. Frequently, the comments we receive don’t just help us improve our product, but give us a sense of some the larger issues and trends facing the industries we serve. For instance, here’s one recent customer quote that really stuck out to me:
A lot can change in 15 years. Just ask Michael Benoit, Chairman of Hudson Cook, LLP.
The CFPB releases a Monthly Complaint Report which provides high level insight on consumer complaint trends for 11 products including consumer loans. According to Compliance Week, of the over 1 million public complaints the top 100,00 are about debt collector’s harassing and deceptive tactics.
“The customer is always right” is no longer just a common business principle, but a regulatory imperative.
This blog post is the second installment in our ongoing interview series with Hudson Cook, adapted from Compli’s Definitive Guide to Workforce Compliance. For Part 1, click here. A lot can change in 15 years. Just ask Michael Benoit.
Greetings to everyone we met at this year’s American Financial Services Association conference! We had a blast at the 21st Annual AFSA Vehicle Finance Conference and Expo, hanging out in New Orleans (shoutout to Pat O’Brien’s and Lafitte’s Blacksmith Shop Bar—the oldest bar in the US) and participating in numerous worthwhile conversations with auto lenders […]
The Federal Trade Commission created the Do Not Call Registry in 2004 and since then the rate of complaints filed has skyrocketed. Two years ago the FTC reported an amazing 300,000 complaints a month about robocalls and telemarketers. If seeing is believing, then take a look at Telemarketing Sales Complaints Over the Years infographic that […]