There are thousands, if not tens of thousands, of parts in a single automobile. As we’ve discovered over the course of this series, there’s an almost equivalent number of federal rules that bear on the people who advertise, sell, service, and secure financing for consumer vehicles.
For an automotive dealership, change can bring opportunity and frustration in equal measure. And change usually leads to more change. New technology means new products, which means new laws—which means new things to learn. Regulations change. Business conditions change. Policies and procedures change.
“Why haven’t you gotten around to creating an employee handbook?” Employers who encounter this question generally have two excuses:
Our partners at Hudson Cook had a recent case involving a dealer that illustrates how an identity theft claim can ensnare a dealer. Tom Hudson and Eric Johnson stopped by the Smart Compliance Blog to give us an overview of what the situation was. Many dealers are surprised to learn that because they finance and lease […]
There’s no overstating the importance of your automotive dealership’s sales team. They’re the department responsible for generating much of your company’s revenue. They’re the people who communicate your organization’s unique value and culture. And they’re the ones whom customers remember when assessing the overall experience of leasing or purchasing a vehicle from your lot.
Ready for a game? Let’s play “Secret Code of Conduct.” See if you can guess the name of this organization based on the following excerpt from its code of conduct:
There’s no single way in which people learn. Actually, there are at least 3: visual, auditory, and kinesthetic learning. We’ve already taken a look at the first category, which comprises roughly 65% of the population, and lent our ears to the second category, which accounts for another 30%.
It’s 2017, and regulators have sent a clear message to automotive dealerships: “If you mess with your consumers, your employees, or the environment, you mess with us.” It’s another way in which everyone who works for your business stands for the entire organization: their actions—or inactions—can place the whole dealership at risk.
An employee handbook is like an instruction manual for building your organizational culture. It tells your workforce what’s expected of them, and the best ways to accomplish your organization’s mission. And when an obstacle arises or someone neglects to follow the guidelines, it’s not only the first place to go for help, but serves as […]