Concerned about the Department of Transportation’s proposed speed limiter mandate? Join the club: based on the whopping number of complaints the DoT received during the comment period last year, virtually every member of the trucking industry opposes the rule.
Compliance topics for operations professionals. The latest corporate compliance news, tools and insights to keep you cool, calm and compliant.
The CFPB releases a Monthly Complaint Report which provides high level insight on consumer complaint trends for 11 products including consumer loans. According to Compliance Week, of the over 1 million public complaints the top 100,00 are about debt collector’s harassing and deceptive tactics.
If you’ve paid attention to any news about the trucking industry over the past couple years, chances are high you’ve seen one repeated once, twice, or a few hundred times: Turnover.
Believe it or not, we’re already one month into 2017. And if the last few weeks have been any indication, the United States will play host to countless legal debates and political battles for the foreseeable future.
The Federal Trade Commission created the Do Not Call Registry in 2004 and since then the rate of complaints filed has skyrocketed. Two years ago the FTC reported an amazing 300,000 complaints a month about robocalls and telemarketers. If seeing is believing, then take a look at Telemarketing Sales Complaints Over the Years infographic that […]
Normally ‘how many cars will you sell’ is a welcome question. The answer to that question for most dealerships signifies sales, happy customers and profits — not quite what we mean. When you think about compliance you might be tempted to think, “later…” If you do, you’re not alone. F&I and Showroom found that only […]
This week we continue with the third recap of the CFPB Watch Webinar series titled, Complaint Management: What You Need to Know. Participants heard from chief operating officer of DealerGripe, Dave Sierk on why a customer response program is good business.
We are just about to see the transition happen from the Obama to the Trump Administration. As this happens we will see the usual cast of characters rotate, out with the old and in with the new. We are watching closely what happens with the transportation industry as this change takes place. What changes will […]
The new year is here, and with any luck you’re already eating better, supporting local causes and spending more time with the people you love. But if you work for a finance institution or operate an automotive dealership—and especially if you’re involved in the finance and insurance department—I’d like to suggest another resolution for 2017:
The 2017 National Automobile Dealers Association Convention & Expo is just a couple weeks away, and it already feels like one of this year’s highlights. With the association celebrating its 100th anniversary by taking the convention to New Orleans, NADA100 promises to be an invigorating and lively time. If you’re one of the lucky 24,000+ […]