TKO Group can show you how it’s done.
While TKO Group, an auto dealership group serving the Southeastern U.S., saw tremendous success over the last 7 years, growth came with challenges. As they opened stores in new states, each with unique labor laws, it became difficult to keep handbooks on corporate compliance policies and procedures up-to-date.
Especially as laws and business conditions changed. Paper-based employee handbooks included compliance policies unique to each store. Despite their best efforts, the administrative staff didn’t have the necessary time to keep those policies up-to-date.
“Although not always easy, compliance is both critical and necessary to protect the business and its employees,” said Nichole Todisco, Chief Financial Officer at TKO Group.
The lack of a centralized HR department intensified these challenges. The company relied on store managers to onboard, train, and manage documentation for their employees. Policies as well as data accuracy and completeness varied greatly from store to store.
Lawsuits are common in the auto industry, and they take time and money away from the core business.
It was clear to Nichole that to preserve TKO’s reputation and run the dealership group efficiently, they needed a more centralized, reliable, and scalable approach to workforce compliance.