In terms of compliance, ignorance is anything but bliss. High turnover, lawsuits, regulatory violations, toxic office cultures, tarnished reputations—all of these problems (and more) typically don’t stem from bad actors, but lackluster workforce training efforts.
Training is the first step to any effective compliance program. Employees who aren’t trained make expensive mistakes, not necessarily because they want to do the wrong thing, but because they just don’t have the information or the knowledge necessary to perform their duties consistent with their employers’ values and legal obligations.
Sounds like a simple enough problem to solve, right? Invest more in training and you’ll reduce the probability of an uninformed mistake.
Not so fast. The truth is that over the last few decades, technology has changed how we store and process information. Humans don’t learn like we used to. To truly reach your employees—to ensure they retain critical compliance training materials—you need to understand how and why that change has taken place.
During our recent webinar, The Power of Online Training, panelist Jennifer Stephens, a Senior Solutions Consultant for Skillsoft, told our audience that today’s learners are “a cross-generational workforce.”
“In some cases,” she said, “you could be in an organization right now that has up to 5 generations working side by side.” But, she explained, “that doesn’t mean that every generation learns differently.”
If you missed the webinar, or if you’d like to review what we discussed, here’s a recap of Jennifer’s portion of the presentation, in which she explored some cool brain science and a few surprising truths behind the kind of compliance training that truly sticks and resonates with employees.
3 Ways in Which Workforce Training Needs to Catch Up With Learners’ Brains
Check Back Here for Part 2
In the second installment of this recap series, we’ll check in with Patrick Sanders, who will go over some of the legal considerations of training and explain why you need to approach your program holistically.