Today’s workforce is becoming more diverse by generations and cultures. Employees are working from scattered locations and in different settings. The options for how we deliver and consume information are more varied than ever; email, text, social media, and some of us still use the good old telephone call.
As new generations are joining the workforce, age isn’t the only thing that has changed. How do you approach compliance management effectively and efficiently when the differences in communication, learning styles, and information management as we move from one generation to the next are more extreme than ever before?
“The mobile universe creates tremendous opportunity for companies to reach the workforce in new and potentially more engaging ways.”
– Rob Warmack, Complí CEO
So what has changed?
Just about everyone walking down the street has some version of a smartphone tied to their hand. Within ten short years, we have moved through several iterations of computers, networks, and e-mail to laptops, cell phones, internet research capabilities, mobile devices, instant messaging, and social media. Organizations must recognize and evolve to keep up with these changes by using interactive policy management and training resources for their compliance programs. Additionally content needs to be offered through a variety of mediums with access at the workplace and on the go.
According to Warmack, “the immediacy of information access and ease of communication fosters a workforce that is better educated and aware, which in turn lessens the risk of misconduct.” Today’s workforce now spans at least three generations, Baby Boomers, Gen-Xers and Generation Y (also called Millennials). Engaging your workforce in compliance management is a huge piece of your organizational culture and must be communicated throughout your workforce to reduce your overall risk.
Evolving With Your Multigenerational Workforce
On the bright side, your younger managers and workforce already embrace technology in all aspects of their lives, making them receptive to new compliance management processes and tools that save them time and foster social interaction and feedback. If your compliance program uses more engaging mediums and media, and provides access to trainings on mobile devices, more of the workforce will be educated, trained and certified to prevent misconduct. Mobile allows you to provide “just in time” access to information for your workforce. In addition, your organization can avoid “people problems” if you develop meaningful and enforceable digital content for your compliance program.