“We don’t just hand you software and tell you to figure it out,” says Wendy Miller. “We are only successful if you’re successful.”
As Compli’s Vice President of Customer Success, Wendy has spent a lot of time taking on the perspectives of the organizations and industries we serve. She knows that the definition of “success” varies based on every customer’s unique compliance needs and line of business. And business rarely stays the same.
“Customer success to me is all about delighting the customer, and we do that in any number of ways. It’s about making sure that we are able to answer questions concisely and get customers the information that they need so that they can move on with their day. It’s not about being support, it’s about being supportive. And what I mean by that is I think the importance to me, the focus to me is about being a partner, not a vendor.
So we’re not there just to answer the question asked. It’s about making sure we understand why you’re asking that question, “Why is it that you need to do that? Why is it you want to make that change?” So that we can help guide you through that process. It’s not about the quick and easy solution. It’s about getting it right the first time out of the gate.”
Over her 20-year career in tech, she has held high-level management, business development, and board positions at companies such as Direct Revenue, About.com, GTS Services, and Hachette Filipacchi Media. She’s leveraged this experience to help Compli’s customers not only meet their ever-changing regulatory obligations, but optimize and grow their businesses through the process.
So, how does Compli’s VP of Customer Success ensure customers get the compliance support they need? By tailoring a complete system to each and every customer we work with:
“It’s all about making sure that the right people get the right information at the right time. … [A]t the end of the day—most importantly—not only are you able to just say this specific individual has done that, but you’re able to look at it holistically, from an executive perspective and a management perspective, and know exactly where you are overall.
Historically, when it came time to train someone, you got a trainer in a room and you brought your workforce to that trainer. It’s just not cost-effective in this day and age to do that. A, you want people to be able to manage their own training in their downtime. There is downtime. That’s the right time to dive in and go through a training. It’s not about pulling people off the floor when you’ve got people walking in the door to buy something. That’s just simply not cost effective.”
Curious about how customers have used Compli’s platform to grow their businesses? Join Wendy on June 8th for a webinar on how an automated complaint process can boost your compliance outcomes as well as bottom line.