Now and then, employees screw up—but not every blunder carries the same weight. Sometimes it’s a simple mistake; other times, it’s the result of a larger problem such as a pattern of misbehavior, disrespect, or willing noncompliance. Do you know the difference between a performance issue and a conduct issue? Find out by taking our Pop Quiz.
As always, each quiz question below is adapted from actual material in our training catalog. See if you can answer these real compliance questions correctly.
Difficulty meeting quotas illustrates a performance-related problem that may require responses such as training or counseling rather than disciplinary action.
Failing to deliver orders correctly also illustrates a performance-related problem. Audrey may benefit from training or coaching rather than discipline.
Shouting at and threatening colleagues and willful disobedience or insubordination are conduct issues that are likely to require disciplinary action.