The HR Pros from the HR Support Center dropped by today to answer a Quick Q&A.
First things first, talk to them about why they don’t want to sign the handbook. There may be an easily resolved misunderstanding about what her signature on this document means.
If that conversation doesn’t solve the problem, and you still want them to work for you, they need to be told that failure to sign the handbook does not mean they are exempt from the policies and procedures within it. They will be expected to follow the same rules and will be held to the same standards as their co-workers, regardless of whether you have their signature on file.
If they persists in her refusal to sign, ask them to write “I refuse to sign” on the acknowledgement form, along with the date. You should write “employee refused to sign” along with your own signature, and if possible, call in another manager to witness this and sign off as well. Make sure you document (right on the acknowledge form is fine) that you told the employee they will still be expected to follow the policies and would be subject to discipline for falling to do so, just like everyone else.