It’s something of a poetic idea: beneath different canopies across different towns, counties, or states lies a business unit with a shared DNA. Whether you encounter the dealership in Wichita, New Haven, or Honolulu, you can expect the same experience, and the same customer promise—under every rooftop.
For numerous reasons, the idea is catching on. Take a look at how, since 2008, the number of dealer groups that operate 1–5 stores has decreased, while the number of chains with 6 or more rooftops has gone up.
The trend towards more rooftops owned by fewer groups has triggered new workforce compliance challenges as well. How can owners ensure every member of their team at every location receives the same training and information? See why you can’t afford to assume anything.