Automation is transforming the nature of work. Machines haven’t replaced us (yet), but it’s hard to deny their growing presence in the workplace, from appointment scheduling to email marketing and beyond.
And then there’s workforce compliance training. Let’s face it: humans aren’t always the best educators. No, I’m not talking about education in terms of teaching music lessons or delivering a course on biomedical engineering, but the kind of training comprised solely of laws and acronyms, and learnable only by rote: CFPB definitions, OSHA requirements, penalties, disclosures, statutes, and so forth.
If you’ve ever sat through a human-led compliance training session, stared vacantly at PowerPoint slide #37, and thought, “Why can’t I just learn this on my own time?”, you’re not alone. Fortunately, more and more companies are listening to their employees and adopting automated, on-demand training solutions—take a look at the graph below:
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Down with humans! Up with machines!
There are plenty of reasons besides reduced costs to implement an automated compliance training program. Untrained or improperly trained employees are one of the primary causes of noncompliance. What happens, for instance, when employees who weren’t paying attention during compliance training suddenly have to manage the task they were too bored to learn?
Plus, people are prone to misremembering or leaving out information, or misjudging their expertise. Human instructors may not have access to the most recently updated regulations and agency bulletins. On a larger scale, decision-makers may not know how to develop or keep track of an effective compliance training program.
An automated training platform can account for all of these issues by…
- a) delivering customized training to the people and departments who need it, when they need it;
- b) allowing personnel to complete training on their own time and on their own devices, and sending out reminders to those who haven’t finished a course; and
- c) giving executives and board members a top-level, in-depth overview of their organization’s compliance overall.
That is to say that not all automated compliance training solutions are created equal. As more organizations go the machine-enhanced route, it’s important for compliance managers to ensure the quality of the trainings. Even the smartest machine can’t fix lackluster content.
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