With employee lawsuits up 400% since 1997, and median awards costing over $110k, you can’t afford to roll the dice when it comes to employment law. Register for this webinar to hear from our panel of thought leaders who know employment law like the back of their hands. You’ll leave knowing where to focus to […]
Auto Dealer Compliance
Having a robust compliance program is smart business. It’s also required by regulators like the CFPB as part of your CMS. But if your compliance program relies on policies, processes, and trainings that are outdated or not fully utilized, you’re effectively in the same position as a company with no program at all. It’s time […]
How do you find and close compliance gaps? The key is hiding in your data – specifically the data your workforce compliance program produces. It’s often an overwhelming amount: tracking HR forms, policy sign-offs, training programs…it piles up quickly. When it comes to managing your compliance program, do you: Spend hours sorting through files, emails, […]
“An ounce of prevention is worth a pound of cure.” That’s according to Michael Benoit, an attorney with Hudson Cook, LLP. A leading legal advisor for vehicle dealerships, Michael advises the organizations he serves on a wide range of consumer financial services law topics, and represents clients in investigation and enforcement matters involving the Federal […]
How to be Cyber Secure Dealerships are in a unique position to be at risk for a cyber security attack. In the digital era, cyber security breaches are probably one of the top threats to dealerships. Not only to the business itself but a threat for your employees and customers too. If large companies like […]
Our next webinar, Keep Your Dealership Compliant Without Scaring Off Employees, is just a week away. Have you signed up yet?
There are thousands, if not tens of thousands, of parts in a single automobile. As we’ve discovered over the course of this series, there’s an almost equivalent number of federal rules that bear on the people who advertise, sell, service, and secure financing for consumer vehicles.
There’s no overstating the importance of your automotive dealership’s sales team. They’re the department responsible for generating much of your company’s revenue. They’re the people who communicate your organization’s unique value and culture. And they’re the ones whom customers remember when assessing the overall experience of leasing or purchasing a vehicle from your lot.
It’s 2017, and regulators have sent a clear message to automotive dealerships: “If you mess with your consumers, your employees, or the environment, you mess with us.” It’s another way in which everyone who works for your business stands for the entire organization: their actions—or inactions—can place the whole dealership at risk.
Salespeople get a lot of the glory, but much of the real credit (pun intended) should go to finance and insurance. A customer’s trust in an automotive dealership often stems from their interaction with the F&I department. Indeed, F&I team members are the ones who ensure customers leave happy, the business maximizes its profit, and […]