In infographic form, here are Compli’s best practices for dealing with employee terminations in a systematic approach that protects both your company culture and your bottom line. Whether you’re gearing up to give an employee the bad news or considering how your organization can reduce legal risk far in advance of any issue, terminations are […]
Check out this great collection of quick, visual guides that highlight key information about laws and regulations or policies and procedures which can typically be dry and wordy. They’re great for printing and hanging on your office wall or emailing to your employees as a fun reminder of crucial steps.
Terminations aren’t usually anyone’s favorite part of their job, but sometimes they’re unavoidable. If you’re in the position of needing to terminate someone, you want to make sure to do it right. While it may never be easy, following a few simple steps can help minimize the impact on the terminated employee and your organization […]
“The single most important thing a finance company needs to be on top of is the complaint management system. That’s the pulse of what’s going on in your company.” according to Jack Tracey, Executive Director of NAF. Get an even broader pulse on the industry overall by checking out the results from The FTC’s annual consumer […]
Don’t look now, but you’re being watched. Yes, the CFPB’s new enforcement philosophy has precipitated a wave of state consumer finance regulators who are, in some cases, just as aggressive as the feds ever were. There’s a swarm of government agencies and consumer watchdogs monitoring your financial services organization’s practices and compliance program. They’re scrutinizing […]
Ready for an awful number? 5,479. That’s how many people die at work every day—a total of 2.78 million deaths every year. Download as a PDF Those of us who have jobs that pose little or no obvious danger sometimes say things like “work is killing me” or “I don’t know how I’m going to make it […]
You’ve heard the news and read the horror stories. You may have even experienced one yourself. Data breaches, phishing attempts, distributed denial of services attacks, and other cyber security threats have reached an all-time high. Cyber security preparedness, on the other hand… Yes, despite the current global threat level—which, on a scale from green to […]
Do you know the cost of the phone calls your company and vendors are making? Even the worst data plan in the world is more affordable than a Telephone Consumer Protection Act violation.
Millennials, just like any generation, have a unique set of skills and expectations that are the result of the era they grew up in. This infographic helps you understand these traits and other benefits of hiring millennials as they are already a significant portion of today’s workforce and the numbers are only growing.
It may be back-to-school season, but those of us in compliance know that teaching and learning are year-round activities. It’s our job to educate our colleagues, our leadership, and ourselves on the latest best practices and regulatory updates in our industries.
There’s at least one thing a finance company should never do after receiving a consumer complaint: ignore it. According to guidance from the Consumer Financial Protection Bureau, the complaint resolution process should begin as soon as a complaint comes in. Intake may lead to escalation, and escalation leads to response, analysis, and resolution.