If you’re reading this, you know how to use a computer, smartphone, or other internet-enabled device. (Well, that’s not entirely irrefutable… You may have had someone else print this article out for you, in which case, please get in touch with us—we’d love to send you a book.) The point is that screens are a […]
This month I had the terrific opportunity to speak at the North Carolina Auto Dealers Association Controllers Conference. This was a new event for NCADA and they had terrific response; in fact they had to turn people away because the event sold out (which had nothing to do with me being there).
From the Desk of David Childers – Will Google Glass and Small Packet Video Revolutionize the Way We Train?
Just as Netflix, iTunes and YouTube revolutionized the delivery of rich media, the same concepts and tools are changing the way we can think about training. Every organization has training programs and activities to ensure that their stakeholders (employees, vendors, suppliers, agents, clients, etc.) understand their policies, procedures, requirements and general behavior expectations.
Auto dealers have faced a myriad of compliance requirements for years. Despite facing regulation in every department that operates under a rooftop, I’m amazed to see the unstructured and unsophisticated approach that some dealers take to mitigating these risks.