We were chatting recently with the legal teams from a couple of our dealership clients, and an interesting topic cropped up. The conversation revolved around the best thing dealers can do to protect themselves from lawsuits. What was interesting, though, was the answer the group came up with also ended up being the best way to protect themselves from employment law actions as well. Who doesn’t love a two-for-one?
So, what was it? How do you get your two-for-one?
Focus building an effective program for investigating and resolving claims.
Here are some recommendations for making sure your program’s up to snuff:
A healthy approach is to go in with the opinion that no claim is too small or frivolous to gain your attention. Often, it is a small claim that is not properly investigated and responded to that leads to a lawsuit. When you treat every claim or complaint like it could result in a major legal liability and apply the appropriate resources, you’re being proactive…and limiting your exposure to claims and litigation.