Welcome to Tools You Can Use, our series about—what else?—tools you can use to improve your organization’s compliance outcomes, right now. In this series, we serve up resources such as worksheets, checklists, and how-to’s that our clients have found particularly useful in creating, assessing, and improving their compliance programs and compliance management systems.
Today’s offer is our Developing Anti-Harassment Procedures Reference Sheet.
Most dealerships would agree that every employee under their roof is entitled to fair and equal treatment, regardless of any protected characteristic—and that everyone should be able to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices, including harassment. But harassment still, sadly, happens. And by many accounts, the problem is especially entrenched in the automotive industry, where a “macho, testosterone-charged sales culture” reigns:
In 2016, dealers in the United States saw a turnover rate of 46 percent among all female employees, and 96 percent among female sales representatives—compared to 41 and 71 percent, respectively, among males. ESI Trends president Ted Kraybill, for perspective, claims turnover represents an $8 billion problem for the industry as a whole, and costs dealers an average of roughly $20,000 every time a sales position is vacated.
With all of this in mind, what should a dealership do to ensure values translate to behaviors? How can you build a culture, supported by written policies and procedures, that supports equal opportunity for all employees?
This resource gives you everything you need to get started. We’ve provided the basics: definitions, common examples of harassment, and key questions to ask when developing your policies.
You can use this document as a springboard to start conversations among your leadership team, or to update or outline the harassment section of your employee handbook. Or, you can simply print it out and keep it in your workspace for easy reference. However you use it, make sure to follow up with a conversation with one our compliance experts—they can show you how to make the most of this resource and stamp out harassment for good.