Workforce Compliance Management: The Marriage of People & Systems
You’re probably very aware that your internal data is more valuable than ever. But are you using it as effectively as you could – acquiring value and key learnings that data can uniquely provide? By strategically utilizing your data, you have the opportunity for increased efficiency, the potential for greater innovation, and the benefit of easier regulatory compliance and smarter, more effective governance policy.
“Invest in more flexible, open, integrated, automated, transparent and managed solutions”
However, as you invest in automated systems, it’s important not to overlook the human aspect of your organization’s workforce compliance management initiatives and programs. To achieve ultimate success, there must be a marriage of systems and people.
In particular, communication is of the utmost importance, especially for larger teams and those with a remote workforce. For automated systems to enable effective workforce compliance management they need to foster simple workforce communication. Your employees need to have a good understanding of the big picture and the organization’s culture of compliance. You can have a great vision, but if you don’t communicate the tone from the top, and establish tone in the middle with your mangers to be your compliance advocates, you run the risk of non-compliance.
Company culture starts at the top but must be understood throughout the business for workforce compliance management to be effective. It’s especially important for customer service, which can’t occur if a “customer-first approach” isn’t part of the company values. As John Baldoni writes, “Organizations whose cultures place a premium on doing what’s right are organizations for which employees want to work and customers want to patronize.”
Finally, when things do go wrong—self-report. For example, with cybersecurity and security breaches an ever-increasing challenge, the FTC is letting companies know that self-reporting data breaches and taking steps to help customers after a breach can factor in their favor. Once again, putting customers first pays off.
Workforce compliance management is important for your organization and you must embrace it. For more information, check out the articles below.
How data capitalization can help banks be “regulation ready”
Employees must know the big picture to work effectively
Values are the key for better customer service
FTC looks ‘favorably’ on firms that report data breach
Compliance Training 2015 Award Winner from ADM Dealer Choice Awards