Byers Auto Group Byers Eliminates Claim & Avoids Fines With Compli
After rolling the first car off of the lot in 1929, Byers Auto Group has continued to go the extra mile for their customers, growing eventually to eight dealerships, 16 franchises and more than 650 employees spread across Central and Western Ohio.
Growing strong since 1929, Byers Auto Group has a strong brand with a diverse workforce; but a growing workforce can present unexpected wildcards that can leave a dealership exposed to claims, fines and litigation. “We believe strongly in doing things the right way at our dealership locations, but every now and then we’ll get a complaint,” said Byers Auto Group CFO, Scott Basinger. “For instance, we recently had a question about our termination procedure from the Civil Rights Commission due to a claim brought about by an employee.”
Equipped with electronic record keeping, tracking and dashboard reporting, Compli’s automated platform ensures required policies, procedures, trainings and compliance documentation stay centrally organized and can be easily accessible should the need arise.
“Using Compli we were able to find and deliver everything to the investigator immediately. Having the documents in one centralized location helped immensely,” said Basinger. “We had everything we needed in Compli – the signed forms, documentation that the employee had taken the trainings, eye witness accounts from other staff members – everything.”
As a result of the centralized documentation and the dealership’s ability to immediately track and deliver the needed information in Compli, the investigator sided with the dealership and the claim was dismissed.
“It’s important to have one location where all of your required documentation and trainings are kept,” said Basinger. “By using Compli we were able to eliminate the termination claim and avoid fines. It’s been a lifesaver,” said Basinger.
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